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Refund Policy

At TaybaMax, customer satisfaction is our top priority. If you face any issues with your product, our refund and exchange policy is detailed below:

1. When are you eligible for a Refund or Exchange?

You are eligible for a replacement (Exchange) or refund under the following conditions:

If the incorrect product (Wrong Product) is delivered to you.

If the product is received in a damaged, broken, or defective state.

If the size or color of the product does not match your original order.

2. Conditions for a Refund

Product Checking: Please check the product thoroughly in front of the delivery person upon arrival. If you notice any issues, return it to the delivery person immediately.

Proof (Video/Photos): We highly recommend recording an unboxing video while opening your parcel. This video or clear photos must be provided as proof for any claims.

Product Condition: The item must be unused, unwashed, and in its original condition with all tags, boxes, and packaging intact. Used products are strictly non-refundable.

3. Refund Process & Timeline

Once your claim is verified and approved, we will contact you.

After we receive the returned product and inspect it, your refund will be processed within 3 to 7 working days via bKash, Nagad, or Bank Transfer.

Note: For any refund or exchange requests, please contact us via our Facebook page or Customer Care number within 24 hours of receiving the product. Thank you!